Track every service request, monitor SLA compliance, and manage your entire BME workflow — from complaint to bill settlement — in one platform.
Built specifically for the workflows of Indian medical colleges and hospitals — from complaint logging to final bill settlement.
Log, track, and manage every equipment complaint end-to-end — from initial report to final bill settlement with full timeline history.
RAG (Red-Amber-Green) colour coded SLA dashboard. Monitor vendor delays, processing times, downtime duration, and bill settlement at a glance.
Six built-in roles — BME Admin, BME Staff, Section Clerk, JS Purchase, Principal/ACO — each with precisely scoped permissions. Create custom roles too.
Centralised registry of all biomedical equipment with BM numbers, serial numbers, make/model, location, and department mapping.
Designed to serve multiple hospitals independently on a single platform. Each institution's data is fully isolated with their own admin and user base.
Flag requests as Low, Medium, High, or Critical. Assign directly to technicians, add comments, put requests on hold, or deny — all with full audit trail.
A structured 9-stage workflow ensures nothing falls through the cracks — every request moves through a clear, trackable process.
Requests can also be put On Hold or Denied at any stage, with reason tracking and release capability.
From the BME Head of Department to the section clerk — everyone gets precisely what they need, nothing more.
Full control — manage users, oversee all requests across departments, advance stages, assign technicians, and access the equipment registry.
Log complaints, update repair progress, record vendor interactions, and move requests through the repair and billing stages.
Department-scoped view. Raise HOD sanctions, confirm bill settlements, and manage hold/deny for requests in their own section.
Handles the purchase order lifecycle — releases the SO once the quotation is approved by HOD, enabling the repair to proceed.
Executive read-only access. Monitor SLA performance, department-wise metrics, and overall equipment downtime without operational access.
Platform-level administrator. Onboard new hospital tenants, manage global roles, and oversee the entire multi-tenant deployment.
Join hospitals and medical colleges already using Nyrix to track, manage, and resolve equipment service requests faster.
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